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We want to make Metro Bank accessible for all customers and colleagues, and we are always working to improve this. If you have any thoughts on changes we could make, please tap the red ‘Feedback’ tab on the right side of this page. Here’s how things stand at the moment.


Where we are

Our app has been designed with accessibility in mind, and we are constantly working to improve it.


Where we are

We know some areas of our website are not fully accessible yet, but we are working on it and hope to share these changes soon.

Our plan

We are starting an exciting journey to redesign all our online services. Our aim is to achieve a high standard of accessibility for all our customers and colleagues.

Helpful tips

All of our pages contain headings and images labelled with alternative text. However, if you do have issues using a computer because of a disability or impairment, then we recommend visiting AbilityNet’s website.

You can find guidance about:

AbilityNet is a national charity helping adults and children with disabilities use computers and the internet, by adapting and adjusting their technology. It also provides a free service to individuals with disabilities to assess their computer needs – you can call them for free on 0800 269 545 for more information, or email

Accessibility in store

Our stores

  • All our stores are accessible – but you may need someone to open the door in a few locations – we’ll be very happy to help you.
  • Every store has a hearing loop.
  • We welcome all dogs so bring your guide dogs or assistance dogs and we’ll give them water and even a doggy treat if they are allowed!

Accessible correspondence

Our correspondence

Metro Bank offer a range of different correspondence types to suit all needs. These include large print and braille statements and letters as well as audio CD communications. Please come in to your local store or call us on 0345 08 08 500 to arrange for these to be sent to you.