We want to make Metro Bank accessible for all customers and colleagues and we are always working to improve this. Here’s how things stand at the moment. Customers are encouraged to give us feedback on what we can improve.
Our app has been accredited to a AA standard based on the Web Content Accessibility Guidelines (WCAG) 2.0 by the Digital Accessibility Centre (DAC). We will continue to ensure that the app remains at that standard for all future versions of the app.
Our website is designed to AA standards.
We are starting an exciting journey to redesign all of our online services. Our aim and intention is to achieve a high standard of accessibility on all our services.
All of our pages contain headings and images labelled with alternative text however if you do have issues using a computer because of a disability or impairment then we recommend you visit AbilityNet’s website.
You can find guidance about:
Metro Bank offer a range of different correspondence types to suit all needs. These include large print and braille statements and letters as well as audio CD communications. Please come in to your local store or call us on 0345 08 08 500 to arrange for these to be sent to you.