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Life at Metro Bank

Life at Metro Bank

We have a unique culture, and our colleagues love working here for lots of different reasons. Some think our people-first approach is the most exciting thing about us, while others say it’s our unstoppable enthusiasm for making Metro Bank the best place to be.

Whatever our magic ingredient, we’re very proud of who we are and what we do, as it’s completely different to anywhere else.

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Our people come first

Ask anyone here what their favourite thing about Metro Bank is, and they’ll say: the people. Our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued and respected, and finds friends for life. 

Diversity is our DNA

Inclusive teams make the best teams, so we’ve made sure our people come from all backgrounds. And we’ve opened our stores in a huge variety of communities across the UK, so our customers are wonderfully diverse, too.

It’s all about balance

We want you to start work with a smile on your face and finish with a spring in your step. That’s why we make sure our colleague package comes with everything you need and deserve, plus plenty of extra perks.

We’re all about balance

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Your money

Competitive salary with guaranteed yearly reviews and discretionary cash bonuses based on your performance.

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Your location

A mix of remote and office working built around your role and your home life wherever possible, and part-time roles available.

Your wellbeing

Access to Headspace, Vitality health insurance, gym discounts, Cycle to Work and more.

Your holidays

At least 31 days of annual leave (including bank holidays), increasing after two years. Not a Bank Holiday fan? You can ask to work, and use the extra day off another time.

Your community

Paid volunteer time every year with our Days to AMAZE, local networking events and charity fundraising.

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Your development

A packed library of online courses, and access to the UK’s first fully-funded MBA for banking professionals.

We believe in inclusion and diversity

At Metro Bank we’re all about community, and it’s really important to us that the diversity of our colleagues reflects the diversity of our customers. We want each and every one of our colleagues to feel seen and included – so we have a variety of colleague-led groups, partnerships and schemes to support everyone:

Inclusion networks

Inclusion networks

Our internal inclusion networks help us build our colleague community:

MBody – focusing on health and wellbeing in mind and body.

Women on Work –empowering our female colleagues and promoting gender equality.

MBrace – helping us celebrate our ethnic and cultural diversity.

MPride – supporting equality for the LGBTQ+ community.

MParents – providing working parents with advice and support.

External partners

External partners

Our diversity partners provide extra support, and help us to participate in our wider communities:

  • Ethnic Jobsite partnership
  • BAME Recruitment
  • Working Mums, Working Dads and Working Wise
  • Armed Forces Covenant
  • Care Leavers Covenant
Social mobility

Social mobility

We are an employer provider, running two in-house apprenticeships:

Level 2 Financial Services Customer Advisor – a 13-month programme designed for our Cashiers and ADRs.

Level 3 Senior Financial Services Customer Advisor – a 16-month programme designed for our CSRs.

We love to give back

We’re all about finding ways to make life easier for our communities, so every year we give each colleague a Day to AMAZE, where they can take a paid day to volunteer with a charity or cause of their choosing. We also get involved in charity fundraising – in the past, we’ve had colleagues running, cycling, collecting foodbank donations and more.

We also work with small businesses to help them grow, through hosting regular networking events in store and holding CV and interview workshops for local partners.

Read more about our community and charity commitments here.

We help you move forward

Personal and professional development is always a top priority for us, and we do what we can to make sure yours is moving in the direction you want.

We actively encourage colleagues to move between teams if they want to try something new or expand their skills. We can organise shadow days so they can get a taste before making their decision to apply, and we have a mentor program to support their development, too. Plus, we always promote from within where we can, before searching elsewhere – around 40% of our recruitment is from internal promotions.

And, thanks to our partnership with Cranfield University, you can study the UK’s first fully-funded masters-level apprenticeships for banking professionals. We can offer courses in human resources, learning and development, leadership, commercial banking and more.

Don’t just take our word for it

The best people to tell you all about what it’s like to work here? Our award-winning people-people themselves.

Project Manager

What I love about my job

"...if I had to pick one, it would be that we are always given the opportunity to learn and grow both personally and professionally."

Read the full interview below

Commercial Banking Manager

What I love about my job

"In one word? Variety. I deal with everyone from professional sports clubs and high street retailers to exciting young tech firms."

Read the full interview below

Our award-winning people-people

Meet our Project Manager

What I do:

I’m a Project Manager, so I work collaboratively with colleagues and partners to help deliver innovative products and services for our customers.

Here’s how I got there:

My first role at Metro Bank was in the contact centre, which was all about giving our customers the best service. After 15 months, I was promoted to Business and Commercial Support Team Leader, and my role became focused on inspiring and nurturing my team as they supported our business customers.

I then spotted an internal opening for a Change Analyst, and submitted my application. This role was a great opportunity to learn how our project management, business analysis and strategies help us help our customers, and welcome new ones. The hiring team at Metro Bank saw my skills and enthusiasm, and I got the job! Since then, I’ve moved into a Project Manager role, and now I work with fantastic colleagues every day to deliver fascinating initiatives that put our customers and communities first.

What I love about my job:

How long have you got? Each project has its own set of challenges which mean you need to adjust your approach, and I love the variety. There are many things I truly love about being a Project Manager here at Metro Bank, but if I had to pick one, it would be that we are always given the opportunity to learn and grow both personally and professionally.

Meet our Commercial Banking Manager

What I do:

I’m a Commercial Banking Manager in Large Commercial & Specialist Sectors.

Here’s how I got there:

I started as an apprentice cashier in Guildford after finishing my A-Levels. I had a basic understanding of banking, but this is where I really learnt the ins and outs of what our customers need day to day. After completing my apprenticeship I moved on to be a Customer Service Representative, where I found a real passion for helping our business customers. I was nominated for the Local Business Manager fast-track programme, and spent two years in that role in our Reading store. I was then lucky enough to be nominated for the Local Director fast-track, which helped me perfect my management skills. Most recently, I was offered the opportunity to join our Large Trading Business team as a Commercial Banking Manager. The learning curve has been steep, but the support has been second to none.

What I love about my job:

In one word? Variety. I deal with everyone from professional sports clubs and high street retailers to exciting young tech firms. I love exploring how I can really support them and help them grow.

Find your place in our community

If you know which part of the bank you’d like to work in, choose the team below to see who we’re looking for.

Not sure yet?

Search all our open roles

Audit

We make sure our core processes and controls are working effectively, and feed back to the CEO and the Board.

Brand and Marketing

We make sure that everything we do builds our brand, grows the business and excites our customers.

Commercial, Private Banking and Mortgages

We surprise and delight our customers with innovative and exciting new products.

Consumer Finance

We grow our unsecured personal lending to deliver profitable growth and meet the needs of more customers.

Contact Centre and Store

We’re the first point of contact for customers, and work to help and support them however we can.

Corporate Affairs

We’re responsible for promoting and safeguarding the bank’s culture and reputation with its stakeholders.

Finance

We manage financial planning, reporting, tax, treasury and legal functions.

HR

We look after everything to do with our people-people, like health and wellness, holidays and more.

IT

We support our customers and colleagues by keeping our IT up to date and running smoothly.

Legal

We keep management up to date with new legislation and regulations.

Operations

We’re the engine room of Metro Bank with over 1,000 colleagues spread across 11 areas, supporting our colleagues and customers.

Procurement

We make sure our contracts, costs, risk and quality are well managed.

Product and Digital

We are responsible for all product, digital and customer analytics-related activities.

Risk

We make sure we lend safely and sustainably, and deliver customer-focused outcomes.

Transformation

We deliver amazing projects, partner with key suppliers and implement stand-out customer experiences.

Treasury

We manage the treasury portfolio, liquidity, capital, foreign exchange, and interest rate risks.