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Certificates of Interest

FAQs

When will I receive my Certificate of Interest?

We’ll start sending out certificates from 17 May. You’ll receive an email when your Certificate of Interest is ready to let you know you can access it via Online Banking or you’ll receive your certificate in the post if you have requested a paper copy.

If you haven’t set up your Online Banking account yet, you can register for Online Banking on our website, call us on 0345 08 08 500, or visit your local store - check our store opening hours before you visit.

If you haven’t already asked for a paper copy but would like one, you can call us on 0345 08 08 500, or visit your local store to let us know.

I have received an email that my certificate is available online, how do I access it?

Please follow these steps:

  1. Click on ‘Log in’ as normal to go to Internet Banking
  2. Select your account and click ‘View your statements & other documents’
  3. Select “Certificate of Interest” to download a copy of your certificate

If you can’t access your Online Banking, please go to our Online Banking login details page, call 0345 08 08 500 or pop into your local store. Please check our store opening hours before you visit.

Why haven’t I received a Certificate of Interest?

We’re sending out certificates from 17 May. If you haven’t received a Certificate of Interest after this, it may be because you haven’t earned any interest in the 2020/21 tax year, or because you only have ISAs, as we don’t produce certificates for ISAs.

If you have any questions, please call 0345 08 08 500 or pop into your local store. Please check our store opening hours before you visit.

What can I do if I have a question about the amount of interest I have received?

For fixed term accounts, interest rates differ depending on whether interest is paid annually or monthly. For instant access accounts, there may have been a rate change. via email or letter, depending on your contact preferences. If you need more information, call us on 0345 08 08 500 or pop into your local store. Please check our store opening hours before you visit.