Accessing cash
|
- Our doors are open every day, meaning you can come in and talk to us face-to-face any day of the week, 362 days a year. Every store is also step-free, providing greater access, and has seating available
- Our ATMs are designed to allow those with impaired sight to use our machines with ease – the 5 is Brailled, ‘cancel’ has an elevated ‘X’, ‘clear’ has a vertical line ‘|’ and ‘enter’ has an elevated ‘O’
- Misplaced your card? Block it with our app to make sure others can’t use your card while it’s out of your sight. As soon as you have it back, unblock it
|
Ways to bank
|
Using your account |
- Our online banking services are designed to work with Text-to-Talk software. We also offer large font or Braille statements and Terms and Conditions
- You can choose how you want to bank with us – visit any of our stores 7 days a week, call our 24/7 contact centre, or log in to your account online or using our mobile banking app
- Signature stamps and signature guidance templates can be made available for those who need additional assistance when signing
|
|
Accessing information |
- Some of our store colleagues are trained in Deaf awareness and basic British Sign Language. We have Portable Induction Loop Amplifiers at all our locations
- We offer large font services, audio CDs, as well as statements and Terms and Conditions in Braille format
- You can reach us to access your accounts the way you prefer – you can come into our stores 362 days a year, you can call us on 0345 08 08 500 or you can manage your money with online banking or our mobile app
|
|
Allowing someone else to help you use your account
|
- We offer third-party and Power of Attorney access, allowing a nominated representative to act on your behalf
- Our Joint Accounts allow people to pool their resources, perfect for partners or family members who have bills or mortgage repayments to cover
- We can arrange for a registered British Sign Language interpreter to be present. While they cannot use your account themselves, they can assist you in doing so
|
|
Ways to interact with us
|
- You can choose how you want to interact with us. Visit any of our stores 7 days a week, call our 24/7 contact centre, log in to online banking and select "Metro Bank Enquiries", send us a letter in the post or ask us for a British Sign Language interpreter
- We have 'Dementia Friends' across the business, who can help those suffering from memory loss when they come into any of our stores
|
|