Our Business Online Banking is here to take the stress out of managing your accounts, so you have more time to get on with the things that make a difference. With our easy-to-use platforms, you can view your statements, make payments and keep track of your account activity from anywhere, any time.
The type of Online Banking we offer you depends on the bank account you have with us, and what your business needs:
Make one-off or regular UK payments, track what's going in and out of your account, view important documents and manage your cards. Business Online Banking is free and simple to use. It can also be easily accessed on our Metro Bank app.
You can use Business Online Banking with any of our business current accounts. For more information, see our Business Online Banking Important Information Summary and Business Online Banking Terms & Conditions.
Business Online Plus is a cost-effective option if you need to make large CHAPS, BACS or international payments, but you only need account access for a few people.
You can access competitive, real-time FX rates for international payments and transfers, in up to 16 currencies. This means that you can be confident that your conversion rate is fair and reflects live market conditions.
You can even lock in a guaranteed exchange rate up to 2 days in advance of your transaction, giving you more control over when payments are received by your customers.
Enhanced transaction searches let you audit reports to manage your finances more easily.
Make payments up to £50,000, with dual authorisation if you need it. We'll set up the user types on your account automatically for you in store, and you can customise these if you want – for example, setting the maximum payment a user can make.
You’ll need a Business Bank Account to use Business Online Plus. For more information see our Business Online Plus Important Information Summary and Business Online Plus Terms and Conditions.
If you started using Business Online Plus before 9 January 2014, our Important Information Summary October 2013 - 9 January 2014 and Terms and Conditions October 2013 - 9 January 2014 are the documents you need.
Create different levels of access for multiple user accounts, with permissions to view, input, verify, authorise and administer payments. Enhanced audit and search features mean you can track and manage your cash flow, finances and bottom line.
You can access competitive, real-time FX rates for international payments and transfers, in up to 16 currencies. This means that you can be confident that your conversion rate is fair and reflects live market conditions.
You can even lock in a guaranteed exchange rate up to 2 days in advance of your transaction, giving you more control over when payments are received by your customers.
You’ll need a Commercial Current Account or Community Current Account to use Commercial Online Banking. For more information, see our Commercial Online Banking Important Information Summary and Commercial Online Banking Terms and Conditions.
Need help? Give our Commercial Support team a call on 0203 402 8316 between 9am and 5.30pm Monday to Friday, or email commercial.support@metrobank.plc.uk.
| Business Online Banking | Business Online Plus | Commercial Online Banking | |
|---|---|---|---|
| Fees | Free |
Monthly charge per user: £5 Additional/replacement security device: £10 per device Metro Bank Authenticator app: free |
Monthly charge for one account: £20 Monthly charge per additional account: £10 Set up charge per user: £25 Additional/replacement security device: £10 per device Metro Bank Authenticator app: free |
| Current account required | Any | Business Bank Account | Commercial or Community Current Account |
| Daily external transaction limit | £21,000 | £50,000 | £50,000+ (can be customised) |
| Account-to-account transfer | ✔ | ✔ | ✔ |
| Faster Payments | ✔ | ✔ | ✔ |
| CHAPS | ✘ | ✔ | ✔ |
| International payments | On the Metro Bank app | ✔ | ✔ |
| Bacs | ✘ |
✔ (With approval – speak to your Relationship Manager) |
✔ (With approval – speak to your Relationship Manager) |
| Mobile Banking app | ✔ | ✘ | ✘ |
| Multiple payee uploads | ✘ | ✔ | ✔ |
| Enhanced audit / search features | ✘ | ✔ | ✔ |
| Commercial support team | ✘ | ✘ | ✔ |
| Multi-company access | ✔ | ✔ | ✔ |
| Security |
One-time password (OTP) |
Security device or Metro Bank Authenticator app | Security device or Metro Bank Authenticator app |
| Payment authorisation | Single Authorisation only | Single/Dual Authorisation | Single/Dual/Verify Authorisation |
| User rights | Admin and view-only users | View, input and authorise users |
|
Our guides will help you make the most of your Business Online Plus and Commercial Online Banking. You can view them here and download them to keep.
Administration, Preferences and Audit Reporting (PDF)(1.6MB)
Login, Balance and Transaction Reporting (PDF)(3.7MB)
Exporting Transaction Data (PDF)(1.9MB)
Making Transfers and Payments (PDF)(1.9MB)
Bulk and Batch Payments (PDF)(1.8MB)
If you’ve forgotten your customer number or username, call us on 0345 08 08 508 or visit a store
If you know your customer number or username but have forgotten either your security number or your password, you can retrieve it via the Self-service portal.
If you’ve forgotten both your security number and your password, call us on 0345 08 08 508 or visit a store.
If you get a new mobile number, you need to let us know. Call us or visit a store.
Once we know your new number we’ll send passcodes to you as usual.
For CHAPS the cut-off time is 5pm and any payments must be authorised before this.
For Bacs the cut-off time is 7pm – with payments being subject to an additional funds check after cut-off.
For International Payments the time varies according to the currency.
Get full details of Payment cut off times (pdf).
No store? No problem. Manage your accounts wherever you are with our Metro Bank app. Check balances, move money and more. Get our app and get started.
We've got stores all over greater London and beyond. Find out where they are and the nearest one to you with our easy-to-use store locator.