If you have a question about our stores, accounts or services please call one of the numbers below to reach our UK-based contact centre. We’re quite busy in the morning so, if you can, it’s best to call between 12 and 4pm, Monday to Friday.
Please call 0345 08 08 500
Please call 0345 08 08 508
Calling from outside the UK? Use 0044 20 3402 8312
Call charges might apply – check with your service provider
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.
Call 0345 08 08 500 to report your card lost or stolen.
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.
If you want to query or dispute an unrecognised card transaction, call 0345 08 08 509. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
Come on in for a friendly face and a quick answer – plus all the usual payment services. We're here 7 days a week, 362 days a year.
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!