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Mortgage Intermediaries

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Registrations update

We have temporarily suspended new broker registrations until Monday 2nd November to allow us to process our existing pipeline of requests. These may take up to 5 working days following receipt of all requested information. We apologise for the delay and thank you in advance for your patience.

Coronavirus update

If your customer is struggling with their finances as a result of the pandemic, they can apply for a mortgage payment holiday or a payment holiday extension here.

If they want to talk to us about their situation, they can call our Mortgage Servicing team on 0345 319 1200, email quoting their mortgage account number and monthly payment date, or complete our call-back request form. We will reply as soon as we can.

For more information on how we’re supporting our customers, go to

Mortgage intermediaries

This website is for use by FCA authorised intermediaries only.

Metro Bank's aim is simply to revolutionise banking by creating fans not customers

Building a fantastic intermediary mortgage business is vital to our success. We have a strong deposit base, helping us to continue lending with confidence.

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Buy to Let Mortgages

5 Year Fixed Rate


Residential Mortgages

5 Year Fixed Rate


Feature of the Week

We have refreshed how we assess self-employed applicants whilst maintaining a common-sense approach.

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Intermediaries Login

Log in to our mortgage portal to access our products, track cases and use our affordability calculator

Mortgage Lending Criteria

View our residential and buy-to-let mortgage lending criteria

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Mortgage Calculator

Registered users can access our mortgage affordability calculator

Our team

To make life easier for you, we have a helpdesk and a Business Development Management team to answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications.

Contact us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. 

Visit a store

To find a store near you - with extended hours, visit the store locator page for details.