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A better mortgage experience

Coronavirus update

If you’re struggling with your finances as a result of the pandemic, you can apply for a mortgage payment holiday or a payment holiday extension here.

If you want to talk to us about your situation, you can call our Mortgage Servicing team on 0345 319 1200, email quoting your mortgage account number and monthly payment date, or complete our call-back request form. If you have cancelled your direct debit and would like to set it back up, please complete this Direct Debit Reinstatement Form. We will reply as soon as we can.

For more information on how we’re supporting our customers, go to


If you’re looking to apply for a mortgage with us, our team of experts can guide you through the mortgage maze. They’ll take the time to find out more about your individual circumstances and give advice that’s tailored to you.

Already have a Metro Bank mortgage? We always reward the loyalty of our existing customers with our best deals, and offer a no-hassle approach to switching. Head to our Mortgage Rates page to see which option works best for you.

Residential mortgages

Whether it’s your first time or you’re an old hand, look no further for personalised mortgage advice.

3 Red houses graphic

Buy-to-let mortgages

Build up your property portfolio with the help of our dedicated mortgage advisors.

Already with us?

Existing customers can switch mortgage deals online.

Existing customer wanting to discuss your mortgage?

Arrange a callback

Email us

How the mortgage application process works

If you are a first-time buyer, new to Metro Bank or remortgaging, see what you need to do to make the mortgage application process as smooth as possible – and how we help make it happen.

Applying for a mortgage

How we can help

Follow our simple guide to successfully navigating the mortgage lending process. 

Buy-to-let mortgage guide

How we can help

Take the guesswork out of your buy-to-let mortgage application with our handy guide.

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How we can help

Rewards for your loyalty

Been with us a while? Enjoy stress-free switching, a personal service and lower fees. 


Protecting your money

Your eligible deposits with Metro Bank are protected by the FSCS.

Energy-saving for your home

Make green your colour scheme

Be more energy efficient with the government’s Green Deal, designed to help you make energy-saving home improvements.